​RACHEL CORCORAN-ADAMS
LOS ANGELES, CA 90004 | [email protected] |  ​RACHEL CORCORAN- ADAMS |RCORCORANADAMS | RACHELCORCORANADAMS.COM
Master of Science in Geographic Information Science, GPA 3.9
Bachelor of Arts in International Development and Geography, GPA, 3.6
Clark University, Worcester, MA                                 

Skills
Programming Languages: JavaScript (Limited), Python (Basic), R (Basic)
Software: ArcGIS, ArcGIS Pro, ArcGIS Online, Adobe Creative Cloud SQL Server, Salesforce, SPSS, Atom, Leaflet. Mapbox, GeoDa, QGIS, Google Earth Engine, Carto, Adobe PhotoShop, Terrset (IDRISI), TerrSet Land Change Modeler, TerrSet Habitat Modeler, Jupyter Notebook
Spoken Languages: English, Spanish (native or bilingual proficiency), Korean (conversational)

Relevant Experience
    Desktop Product Readiness Lead, Esri – Redlands, CA                              November 2022-present
    Support Services for Desktop
  • Built an entire supplemental 4-week training program and training materials for the ArcGIS Desktop Support Services team within a 4-month span.
  • Led team of Subject Matter Experts in knowledge transfers on the latest industry standard software for Python, Remote Sensing, Geoprocessing, and Data Management.
  • Expedited the onboarding of the Esri European Support Center by 2 weeks, leading to an increased offshore support team and prioritizing the business need.
  • Created content and developed training plans with Adobe Creative Cloud and Trailhead Learning Platform.
    Desktop Analyst, Esri – Redlands, CA August 2021-November 2022
    Support Services for Desktop
  • 4.7/5 CSAT score Customer Satisfaction Analysis, obtained through algorithmic induced surveys to ArcGIS users and patrons.
  • 95% SPEC adherence for 4 hour/day tech support shifts, earning the top two highest adherence on the Desktop team.
  • 18 Case Collaborations in the months of February, March and April and placed as Top Collaborator in Esri Support Services.
  • Technical article internally written and published: “Insight into the Regularization methods of the Presence-only Prediction (Maxent) tool”.
  • Identified issues and log software defects regarding the following: ArcGIS Pro, ArcGIS for Desktop, ArcGIS Enterprise, and Database Management Systems such as SQL Server, Postgres and Oracle.
  • Extracted and classified NASA ARD Landsat 8 imagery to demonstrate heat patterns and ArcGIS API for JavaScript, HTML, and CSS to build a web application, placed 1st place and “Most Creative” in Esri’s Weekend of Innovation.
    Desktop Analyst Intern, Esri – Redlands, CA                                            May-August 2021
    Support Services for Desktop
  • Offered technical knowledge transfer presentations to the ArcGIS, Desktop and Enterprise teams at Esri Technical Support.
  • Assisted on a project that guided analysts through provisioning a Linux virtualization, downloading/installing the Kubernetes and OpenShift cluster software packages, creating a new project in OpenShift, and deploying the ArcGIS Enterprise software to the created namespace.

    Remote Sensing Research Assistant, Clark Labs/IDRISI - Worcester, MA May 2019-May 2021
    Global Landcover Prediction and Natural Landcover Vulnerability Mapping for 2050; funded by Esri
  • Evaluated over 10 GIS datasets from government, academic, and private databases based on the data’s geographic
  • coverage and potential relation to natural landscape loss for use in empirical, machine learning-based models.
  • Utilized Terrset’s Land Change Modeler and the MLP neural network algorithm to model natural landscape loss
  • to agricultural expansion and urbanization and predict landcover in 2050 at a continental and individual country scale. 
    Aquaculture and Coastal Habitat Mapping; funded by the Gordon and Betty Moore Foundation
  • Downloaded Tier 1 & 2 Landsat 7 and Landsat 8 imagery from USGS EarthExplorer and georeferenced Tier 2
     imagery when cloud-free Tier 1 imagery was unavailable to develop climate solutions and a deep             learning application.
  • Followed a strict remote sensing protocol and conducted supervised classification using machine learning techniques, including MLP neural networks and Mahalanobis Distance, to identify key landcover types including aquaculture ponds, mangrove forests, and wetland. 
    Research Fellow, Human-Environment Regional Observatory - Clark University, Worcester, MA                  May 2018-February 2019
  • Collaborated with a research cohort to measure over 1,000 urban trees in the Massachusetts urban      landscape.
  • Conducted geo-informatic and urban sustainability research for the Greening the Gateway Cities        program. 
  • Presented findings to the United States Department of Agriculture, the Department of Conservation and  Recreation, Worcester legislators and the Clark University Board of Trustees.
  • Awarded the Theodore Van Laue Undergraduate Prize for my work in urban forest resiliency,              accomplishments, and commitments in the search for peace, equitable distribution of resources, and    environmental justice.

Additional Experience
Server                                                                                August 2018-May 2019
Lock50, Worcester, Massachusetts                          
• Trained in fine dining and customer service at one of the top restaurants in Worcester.
Operations Manager                                                                 October 2017-June 2018 
The Local Root, Clark University, Worcester, MA   
• Maintained and enhanced relations with Worcester local businesses while planning events and expanding its market (45% revenue increase).
• Led a Healthy Living campaign collaboration between Emergency Response (EMS) and the Local Root.
• Founded the partnership with AsanaRa Holistic Care and Local Root, and the partnership with the Clark Sustainability Collaborative.

Leadership and Community Involvement
TOP the Organic Project, Boston, MA                                                   August 2020-May 2021
Ambassador
Worcester Youth Co-Operative, Worcester, MA                                   September 2020-February 2021
Board Member
Floetic Fridays Cultural Organization, Worcester, MA                                 October 2018-May 2020
Organizer and Outreach Coordinator
Women* in Coding, Clark University, Worcester, MA                                    October 2017-May 2020
Founding Member

Presentations
Esri Weekend of Innovation                                                                     August 2021
HEATVIS web application: 1st Place winner and “Most Creative”   
Climate and Land Use Alliance                                                                     May 2020
“Tren Maya” and it’s Home: An Analysis of Land Change in the Southern Yucatán
Plum Island Ecosystem All Scientists Meeting                                                 February 2019
Land Change Extrapolation for Virginia Coast Reserve with TerrSet’s Land Change Modeler   
PIEMAS2020
Clark Labs                                                                                   November 2019
Coastal Habitat Mapping: Mangrove and Pond Aquaculture
HERO Stakeholder Summit and United States Department of Agriculture                  June and October 2018
Greening the Gateway Cities

Relevant Coursework: Esri Certification: Deploying and Maintaining a Multiuser Geodatabase, Esri Certification: Introduction to Python. Esri Certification: Strategic Customer Services Onboarding, Web Mapping, Geospatial Analysis with R, Computer Programming for GIS, GIS & Map Comparison, Advanced Raster GIS, Social Applications of GIS, Data Structures, Introduction to Computer Science, Remote Sensing, Advanced Vector GIS, GIS and Land Change Models, Introduction to GIS, Korean Language
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